Last updated: September 17, 2026
Kizuna TripFlow ("TripFlow", "we", "us") is operated by Kizuna Mobility, based in Kawasaki, Japan. You can reach us at info@kizuna-mobility.com.
Trip preferences: destinations, dates, traveler types, interests, and budget you enter into the planner — used to generate your itinerary.
Account data: if you sign in to save trips, we store your email address and saved itineraries.
Purchase records: if you buy a Trip Unlock or Insider Pass, we store your purchase type, date, and Stripe transaction reference (never your card details).
Usage data: we use analytics tools to understand how the site is used and improve it.
All payments are processed securely by Stripe. We never see, receive, or store your credit card number or banking details. When you make a purchase, we receive only a confirmation of the transaction and your purchase record. Payment disputes and refunds are handled in accordance with Section 8.
The Insider Pass is a one-time payment for a fixed access period of one month or one year, processed through Stripe. It is not a subscription and does not renew automatically — when the period ends, access ends and no further charge is made unless you choose to buy another period. We record the end date of your access period to determine what you can view.
TripFlow earns commission through affiliate partnerships with booking and tour providers, including Klook, GetYourGuide, and Booking.com. When you click a booking link and make a purchase, we may receive a commission at no additional cost to you. Affiliate links do not affect the content of your itinerary.
We use cookies and third-party analytics (including Microsoft Clarity) to measure site usage and improve performance. These tools may collect anonymized usage data such as pages visited and interactions.
Your data may be processed by: Stripe (payments), Klook, GetYourGuide and Booking.com (booking links), and our analytics providers. Each processes data under their own privacy policies.
Trip Unlock ($2.75, 10% Japanese consumption tax included) is a one-time digital purchase. Because itineraries are delivered instantly, unlock purchases are generally non-refundable — but if your itinerary failed to generate or unlock correctly, contact us within 7 days and we will make it right with a fix or a refund.
You can request a copy, correction, or deletion of your personal data at any time by emailing info@kizuna-mobility.com. We will respond within 30 days.
We may update this policy from time to time. Continued use of TripFlow after changes means you accept the updated policy. The "Last updated" date above always reflects the current version.